My bundle has been renewed by debiting the cost from my bank account. Why is this?

When activating a bundle, there is the option for it to be automatically renewed. Please uncheck the box to disable Auto-renew. Please note that the Auto-renewal option is available for your benefit as it saves you the trouble of remembering to top-up your account.

However, you do also have the option to cancel Auto-renewal by dialling *190# at least 24 hours before the bundle expiry date.