This Policy (in conjunction with our terms and conditions which can be found on http://www.lycamobile.tn) which describes how we generate, collect, use, process and store the personal data that you provide to us or that is generated or collected when you use our online services and when you use our mobile phone services. Please take a moment to read our PERSONAL DATA PROTECTION POLICY to get an idea of the choice you have made for your personal data protection policy. This policy may change from time to time, so it is useful to come back and read again from time to time.
For the purposes of the Act, the data controller is TUNISIA SERVICES with the tax number 1370238/M
2. INFORMATION WE MAY COLLECT FROM YOU
Your name, address, date of birth, mobile phone number, call data records, including traffic and location data, Top-Up records, credit or debit card records, billing records, voice mail records.
If you contact our Customer Service Department, we may keep a record of this conversation, including copies of your emails and email address. We may also monitor or record telephone calls made to our Customer Service Department for quality assurance.
The information you provide by filling out forms on our website www.lycamobile.tn. This includes information provided at the time of registration to use our Website, by subscribing to our products and services, displaying documents or requesting other products or services. We may also ask you for information when you report a problem on our Website or our mobile phone products and services.
Details of your visits to our website, including, but not limited to, blogs and other communication data, if necessary for our own billing purposes or otherwise, and the resources you access.
We may also ask you to complete surveys that we use to conduct market research, even if you do not want to answer them.
Other data, from time to time, to help us provide you with improved products and services. For example, we may ask you to complete a questionnaire so that you can let us know how well we are doing.
We may supplement the information you provide us with information we receive from third parties, for example, collected from other members of your entourage.
3. IP ADDRESSES
For the same reason, we may obtain information about your general Internet use by using a cookie file that is stored on your computer’s hard drive. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and provide a better and more personalized service. Cookies allow us to:
Estimate the size of our audience and how it will be used.
Store information about your preferences, and thus allow us to customize our site according to your individual interests.
Accelerate your research.
To identify yourself when you return to our site.
When we have given you (or when you have chosen) a password that allows you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men under 30 years of age clicked on their ad on a given day). We can also use this aggregated information to help advertisers reach the type of audience they want to target (for example, women). We may use personal data we have collected from you to enable us to comply with the wishes of our advertisers by posting their advertisements to this targeted audience.
4. YOUR RIGHTS
5. SIM CARD REGISTRATION CRITERIA
6. CHANGES TO OUR PERSONAL DATA PROTECTION POLICY
7. LINKS FROM OUR WEBSITE TO OTHER WEBSITES
8. CONTACT US
If you have any questions or concerns about the use of your personal data, you should write to TUNISIA SERVICES at the following address:
Customer Service Department:
6 Rue Platon, 2eme étage Zone Industrielle Kheireddine Le Kram, 2015 Tunisia.